FAQ
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Customer satisfaction is of the utmost importance to us. Unused / unworn items can be returned within 30 days of delivery for store credit or exchanged for like product. Returns/exchanges must include a copy of your receipt. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product. Customers are responsible for return shipping. No returns or exchanges on sale items.
Ship returns/exchanges to:
BUTCHER BLOCK SUPPLY CO. ATTN: RETURNS
11124 NE HALSEY ST, SUITE 532
PORTLAND, OR 97220
11124 NE HALSEY ST, SUITE 532
PORTLAND, OR 97220
Please send all return/exchange questions to: butcherblockbrand@gmail.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards Visa, MasterCard, American Express and Discover as well as PayPal, Apple Pay, Amazon Pay, Google Pay, Money Orders and Cash.
HOW SECURE IS THIS STORE?
We take privacy very seriously here, and will never give out or sell any information you supply. We appreciate you as customers and friends, and would never want to compromise that! Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. See our Privacy Policy here.
DO YOU OFFER WHOLESALE PRICING?
Sure do! If you would like a wholesale account, please contact us and include your business details in your message.
HOW LONG WILL IT TAKE FOR MY ORDER TO DELIVER?
All our products are currently made to order and take 1-2 weeks to manufacture. Domestic orders are typically delivered within 5-10 business days of shipment, via USPS Mail. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.
Sometimes there is a delay for USPS tracking numbers to update. Your tracking number will be updated once your package reaches a USPS checkpoint. Please allow 2-3 business days to update.
DO YOU SHIP INTERNATIONALLY?
Yes! We love sending gear all over the world, and ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
ARE YOU ON SOCIAL MEDIA?
You bet! Check out our Instagram, Twitter and Facebook, all @butcherblocksupplyco
TERMS OF SERVICE
Click Here to view our Terms of Service.
MORE QUESTIONS
If you have further questions, please feel free to contact us.